Orders are shipped within 3 business days.
Flat-rate shipping on all orders below $100.00 are $9.95. Orders above $100.00 are free when you use code FREESHIP100. Free shipping not eligible for custom orders. We only ship within the United States. All packages are shipped USPS priority mail
We don’t just want you to be ‘satisfied’ with your purchase, we want you to THRILLED with the products you receive. If you find that a product purchased on this website does not meet your expectations, we welcome you to return or exchange it within 30 days of receiving your product. To do so, please call our customer service phone number to obtain a return authorization, and receive further instructions.
Please note, returned items need to be 75% intact and returned in their original packaging and include a copy of the packing slip. Shipping charges are not refundable. Items purchased through a dispensary, collective or other retail location may not be returned or exchanged through Hot Mess Kushmetics. Contact the retailer where you purchased the item to inquire about their return policy.
We are committed to protecting your privacy and security and have explained in detail the steps we take to do so. We control this site from offices in the United States of America. We do not represent that materials on the site are appropriate or available for use in other locations. Persons who choose to access this site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Outside Sites (Their Privacy Policies May Be Different)
How and Why We Collect Information
We collect your information in order to record and support your participation in the activities you select. If you register for our newsletter, free samples or exclusive offers, for example, the information is used to to track your preferences, and to keep you informed about the product and related products. As a visitor to our sites, you can engage in many activities without providing any personal information.
If you purchase any product sold by us or promoted by us, you will automatically be subscribed to our free newsletter. If you do not wish to receive this free newsletter, you may opt out at any time. We include an unsubscribe link at the bottom of every email we send. If you have any trouble opting out, please send an email to us. We will manually remove you from our email list(s).
In connection with other activities, such as those described above, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may ask that you provide us personal information, such as your first and last name, mailing address (including ZIP code), e-mail address, telephone, credit card, and other personal information. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
In all cases, we will collect personal identification information from you only if you voluntarily submit such information to us. We will also tell you how we use your information or if we share it with another party. Except as otherwise provided in this policy, we will never intentionally disclose any personal identification information about you as an individual user to any third party without having received your permission.
If you supply us with your contact information you may receive periodic emails, mailings or calls from us with information on new products and services, important issues, or upcoming events. If you wish to be removed from any postal, e-mail, phone, or other lists, please let us know by emailing us. You can also write to us or call us at the contact information above. Please provide us with your exact name, e-mail address, mailing address, and phone. We will be sure your name is removed from the appropriate lists immediately.
When you use our Sites, we or our authorized technology services provider may also collect certain technical and routing information from you to facilitate your use of the Site and its services. We use this information to administer the Site and to understand and measure traffic patterns on the Site so that we know which areas of our sites are favorites of our users, which areas need improvement, and what technologies are being used so that we may continually improve our sites. This information is collected in aggregate form, without identifying you or any user individually. We may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes.
This data is often tracked by us or our technology services provider by using “cookies” during your visit. A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables us to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
Further, the information you enter when making a purchase or an online donation will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. Please note that if you give out personal information online through a discussion board or posting site, that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post in these forums. You disclose such information at your own risk.